Refund policy

Return & Refund Policy

NIKITA SIGNATURE CO INC wants every customer to feel confident when placing an order with us. Please read our Return & Refund Policy carefully before making a purchase.

This policy applies to purchases made directly through our website.

Return Window

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return, the customer must contact our support team within this 30-day period and provide the order number, full name, email address used at checkout, and the reason for the return request.

Return requests submitted after 30 days from delivery may not be accepted.

Return Eligibility

To qualify for a refund, the item must be returned in accordance with the conditions below:

Unopened and Unused Items

Unopened, unused items in their original packaging are eligible for a refund, provided the return is requested within 30 days of delivery.

Opened but Unused Items

Opened but unused items may be eligible for a refund if the product is returned in its original packaging with all accessories, manuals, parts, and components included.

Used Items

Used items may not be eligible for a refund unless the product is defective, damaged upon arrival, or materially different from what was ordered.

For health, hygiene, personal care, intimate, wearable, or consumable products, returns may be refused once the product has been opened or used, unless the product is defective or damaged upon arrival.

Non-Returnable Items

The following items are not eligible for return or refund:

Items returned after the 30-day return period.
Products that have been used, damaged, altered, washed, worn, or misused by the customer.
Products missing original packaging, accessories, manuals, parts, or components.
Final sale, clearance, or promotional items clearly marked as non-returnable.
Health, hygiene, personal care, intimate, wearable, or consumable products that have been opened or used, unless defective or damaged upon arrival.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, the customer must contact us within 7 days of delivery at:

nikitascorpsing@gmail.com

The customer should include:

Order number.
Full name.
Clear photos or videos showing the issue.
A short description of the problem.

If the claim is approved, we may offer a replacement, store credit, or refund depending on the case.

How to Request a Return

To start a return, customers must contact our customer support team at:

Email: nikitascorpsing@gmail.com
Phone: +1 929-356-0431

Please do not send any product back before receiving return instructions from our support team. Returns sent without prior authorization may not be accepted.

Once the return request is reviewed, we will provide the return instructions and return address if the request is approved.

Return Shipping Costs

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping fees, priority processing fees, handling fees, and shipping protection fees are non-refundable unless required by law or unless the return is due to our error.

We strongly recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.

Refund Processing

Once the returned item is received and inspected, we will notify the customer by email regarding the approval or rejection of the refund.

If approved, the refund will be processed back to the original payment method.

Refunds are typically processed within 5 to 10 business days after approval. Depending on the customer’s bank or card issuer, it may take additional time for the refund to appear on the customer’s statement.

Partial Refunds

Partial refunds may be issued in the following situations:

The item is returned with missing parts or accessories.
The item shows signs of use.
The item is not returned in its original condition.
The return is approved as an exception outside our standard policy.

Order Cancellations

Customers may request to cancel an order before it has been processed or shipped.

Once an order has been shipped, it cannot be cancelled. In that case, the customer may request a return after delivery in accordance with this policy.

Refused or Undeliverable Packages

If a package is refused, returned to sender, or undeliverable due to an incorrect or incomplete address provided by the customer, shipping fees may be deducted from any eligible refund.

Additional reshipping fees may apply if the customer requests that the order be shipped again.

Chargebacks and Billing Disputes

We encourage customers to contact us first before filing a chargeback or payment dispute. Our support team is available to help resolve billing, shipping, return, and product-related issues.

Customers can contact us at:

nikitascorpsing@gmail.com
+1 929-356-0431

Filing a chargeback without first contacting our support team may delay resolution of the issue.

Policy Updates

NIKITA SIGNATURE CO INC reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page and will apply to future purchases.