Shipping policy

Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from this website operated by NIKITA SIGNATURE CO INC.

By placing an order on our website, you agree to the terms below.

1. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment is successfully completed.

Business days are Monday through Friday, excluding weekends and U.S. public holidays.

Processing times may be longer during periods of high order volume, holidays, carrier delays, inventory checks, fraud prevention reviews, or other circumstances outside our control.

2. Shipping Locations

We currently ship orders to customers located in the United States and Canada.

Orders placed with shipping addresses outside our supported shipping regions may be cancelled and refunded.

Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.

3. Shipping Methods and Delivery Times

Estimated delivery times may vary depending on the customer’s location, carrier availability, product availability, and shipping method selected at checkout.

Estimated delivery time is typically:

United States: 5 to 12 business days after processing
Canada: 7 to 15 business days after processing

These delivery times are estimates only and are not guaranteed.

Delays may occur due to carrier issues, customs processing, weather, holidays, incorrect addresses, high order volume, supply chain issues, or other circumstances beyond our control.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before the customer completes the purchase.

Shipping fees may vary depending on the order value, destination, shipping method, product type, or promotional offer.

Any shipping, handling, priority processing, or shipping protection fees are non-refundable unless required by law or unless the issue was caused by our error.

5. Order Confirmation and Tracking

After placing an order, customers may receive an order confirmation email.

Once the order has been shipped, customers may receive a shipping confirmation email with tracking information, if tracking is available.

Tracking information may take 24 to 72 hours to update after the carrier receives the package.

If tracking has not updated immediately, this does not necessarily mean that the order has not shipped.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

NIKITA SIGNATURE CO INC is not responsible for delayed, lost, returned, or undeliverable packages caused by incorrect or incomplete shipping information provided by the customer.

This includes, but is not limited to:

Incorrect street address.
Missing apartment, suite, or unit number.
Incorrect ZIP code or postal code.
Incorrect city, state, province, or country.
Incorrect recipient name.
Invalid phone number or email address.

If an order is returned to sender due to an incorrect or incomplete address, the customer may be responsible for additional reshipping fees.

7. Address Changes

Customers should contact us immediately if they need to update their shipping address after placing an order.

Address changes are not guaranteed.

Once an order has been processed, fulfilled, or shipped, we may not be able to change the shipping address.

To request an address change, contact us at:

nikitascorpsing@gmail.com

8. Lost, Stolen, or Missing Packages

If tracking shows that an order was delivered but the customer has not received it, the customer should first check with household members, neighbors, building management, front desk staff, mailroom, or the local carrier.

Customers should also contact the shipping carrier directly for delivery confirmation.

NIKITA SIGNATURE CO INC is not responsible for packages marked as delivered by the carrier but reported as lost, missing, or stolen after delivery.

However, customers may contact our support team and we will review the case and assist where reasonably possible.

9. Delayed Packages

Delivery delays may occur for reasons outside our control, including but not limited to:

Carrier delays.
Weather conditions.
Customs inspections.
Holidays.
Incorrect or incomplete shipping information.
High shipping volume.
Supply chain disruptions.
Local delivery restrictions.

If an order is delayed, customers may contact us at:

nikitascorpsing@gmail.com

We will review the order status and provide available tracking or shipping updates.

10. Customs, Duties, and Taxes

For orders shipped to Canada or any location where import charges may apply, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges required by local authorities.

These charges are not controlled by NIKITA SIGNATURE CO INC and are not included in the product price or shipping fee unless expressly stated at checkout.

Customers are responsible for complying with all applicable import rules and regulations in their location.

11. Refused or Undeliverable Packages

If a package is refused, returned to sender, or considered undeliverable because of an incorrect address, failed delivery attempt, unpaid customs fees, or refusal by the recipient, we may deduct shipping and handling costs from any eligible refund.

If the customer requests reshipment, additional shipping fees may apply.

12. Multiple Shipments

Some orders may be shipped in separate packages depending on product availability, warehouse location, item size, or fulfillment requirements.

If an order is shipped in multiple packages, the customer may receive more than one tracking number.

13. Pre-Order or Backordered Items

If an item is on pre-order or backorder, the estimated shipping date may be shown on the product page or communicated by email.

If an order contains both in-stock and backordered items, we may ship the available items first and ship the remaining items separately when available.